Refund/Return Policies:

At A Valentine Studios, we are dedicated to ensuring your experience is exceptional, and we want you to be delighted with your new glass piece. Here is our return and refund policy:

1. Damaged During Shipping:

   • In the unfortunate event that your piece arrives damaged, please contact us immediately and provide photos for insurance claim purposes. You can choose a replacement piece or opt for a refund (excluding shipping charges).

2. General Unhappiness:

   • If you are dissatisfied with your glass art, decor, or jewelry (except earrings due to hygiene reasons, a refund will be issued if damaged in shipping), you can return it within 7 business days. Ensure the piece is packaged exactly as it arrived, and return shipping fees are the customer's responsibility. Upon receiving the piece in perfect condition, we can proceed with a refund (excluding shipping charges) or help you choose a new piece of equal or lesser value.

3. Custom Commissions:

   • Custom commissions are non-refundable and non-exchangeable. All sales for custom pieces are final. We provide multiple opportunities for you to make changes during the development of the piece to ensure your satisfaction.

For any inquiries or clarifications regarding our returns policy, feel free to contact us. We appreciate your understanding and look forward to serving you with exceptional glass artistry.